All About Booking and Paying
How do I book?
First of all you register on-line and we will contact you confirming if we can offer you accommodation. Assuming we can, we will let you know your registration number, which you need to use in all correspondence and when paying online. You then need to pay your reservation fee of £250 either on site or via our website . This fee secures your accommodation, usually for two weeks, whilst you complete your booking, and is not refundable. However, it forms part of your future rent payment assuming you complete your booking.
You then complete your booking, signing your Contract online, and if you have opted to pay by instalments, your Guarantor, who must be UK based, completes and signs the Guarantee Agreement. Once this simple process has been completed, a contract exists between us, which means we have to provide you with accommodation, and you have to pay for it, even if you change your mind.
You should not sign the contract if you are not sure you are going to need the accommodation, as the only way of being released from your contract is if you can find a suitable student to take over your contract.
How do I pay?
You can opt to pay your rent in one payment or, with an approved guarantor, in three instalments. If you pay your rent in one payment, less the reservation fee, then it has to be received by us two weeks before the start of the contract.
You can pay :
- Via our website
- On site via credit or debit card
- Direct into our bank account.
Using a credit card will cost you 2.25% extra.
If you opt to pay your rent in three instalments, you must provide a suitable Guarantor, who has to complete and sign a Guarantee document.
The instalments comprise :
- 40% of your rent, less the £250 reservation fee, payable two weeks before the start of the contract
- 40% payable at the start of the second term
- 20% payable at the start of the summer term.
In order to pay by instalments, you must pay by direct debit, and we need to have received your signed direct debit mandate before we give you the keys to your room.
What if I am paying my rent using my Student Loan?
If you are proposing to pay your rent by instalments using your student loan, you will not receive your loan until you have registered at University, and you can’t register until after the official start of term. This may cause you a problem, as you may not have sufficient funds to pay the 40% rent instalment two weeks before the start of your contract. In those circumstances, and provided you prove to us you are going to receive a student loan, we will allow the following:
- Pay four weeks rent less the £250 reservation fee two weeks before the start of your contract
- We collect the remainder of the first 40% instalment on or about 1st October by direct debit
- Then 40% at the start of the second term by direct debit
- Then 20% at the start of the summer term by direct debit.
As an example, if your rent was £100 per week, and your contract 48 weeks, your total rent due would be £4,800. Instalments would be as follows:
- £150 (£400-£250 reservation fee) two weeks before the start of your contract
- £1,520 on or about the 1st October by direct debit
- £1,920 in early January by direct debit
- £960 in April when you receive your final student loan instalment, again by direct debit.
In order to be able to pay by four instalments, you will need to have the agreement of your Universal Site Manager, and prove that you are going to receive a student loan.
How does the Guarantee work?
In order to pay by instalments, you have to provide a suitable UK based Guarantor, who has to sign a legally binding Guarantee Agreement. This is all done online at the time of booking, and your booking is not complete until the Guarantee document and proofs of ID have been received by your Universal Site Manager and approved. Your Guarantor will be required to pay your rent if you fail to pay it when it is due, and should be capable of paying your rent in those circumstances. A brother or sister or cousin of a student will not normally be an acceptable Guarantor, unless they can prove a source of income sufficient to cover the rent in the event of a default.
Any Questions? Please contact us on the telephone number below or by email , and we'll try to help.