Frequently Asked Questions
Yes. Where possible we will try to put you with your friends. When applying for your accommodation you should let us know your preferences including the names of your friends. We will contact you to confirm your request.
Please be aware that once you have signed your contract to stay with us, unless due to exceptional circumstances, you will be tied into the contract and expected to cover the cost of your room unless you are able to source an alternative resident to take over your contract.
If you have concerns that you might not be able to stay with us (due to VISA issues, etc.), please speak to your Accommodation Manager at the earliest opportunity.
Please either check your contract for more details on your move-in date or drop us a line to check for you.
We sometimes get requests to see if people can move in early, we will try and do our best to accommodate any requests where possible, but please be aware this isn’t always possible due to previous residents moving out. Please call your accommodation directly to check the availability.
Your accommodation is cleaned for your arrival. Once you have moved in you will be responsible for cleaning your room and any shared areas within an apartment.
Your room is furnished but you will need to bring the essentials such as:
Bed linen (duvet, pillows and sheets)
Kitchen utensils, including saucepans, plates, cutlery and glasses.
Laptop and chargers
See our handy checklist to help you get started.
To help you with the essentials we have teamed up with UniKitOut to make your move as simple and straightforward as possible. You can now order bedding, bathroom and kitchen items along with accessories here and they’ll be ready and waiting for you when you move in! You can also save 10% with the code USL10.
We will undertake full room (and communal areas where applicable) inspections at least three times during your tenancy period. We will check for cleanliness, damage and for missing items.
We have all kinds of students living with us, from all over the world, studying for their undergraduate and postgraduate degrees.
Heading to University is an incredibly exciting time but if it’s your first time away from home you may also be feeling a bit nervous. We’ve put together a freshers’ guide which we hope will give you an idea of what to expect and to help you settle in to Freshers’ week and university life. The main thing to remember is that everyone is going to be in the same position as you so be yourself and you’ll be great!
Contact the management team and they will arrange for maintenance to attend and fix the problem.
Many of our residents are returning students who just don’t want to leave!
Apply as soon as possible in order to book your room, we cannot guarantee your room will be available; if you book early you will improve your chances.
Your Deposit of £250 is due when you book your room.
Your Deposit secures your room once you sign the Assured Shorthold Tenancy Agreement and your Guarantor signs the Guarantee (if required).
At the start of your tenancy your £250 Deposit will be held in a custodial deposit protection scheme with DPS (Deposit Protection Service) and will be returned to you at the end of your stay, subject that there are no charges to be added to your fee.
Your weekly rent includes all electricity, heating and water bills and room internet access.
However, we follow a ‘reasonable use policy’ and if we feel your use of any of the utilities (electricity or water) is excessive, we will notify you of our concerns, and if the excessive use does not change, we reserve the right to charge you for such excessive use.
If you lose your keys, please request a new set from the accommodation office, you will need to pay for a replacement set.
If the office is closed you can contact the Student Warden on site or the Out of Hours service which your Accommodation Manager has given you the number for.
Please look after your keys;
- Do not label them
- Do not give them to anyone else
To live at one of our properties you must be 18 or over, on or before, the start date of your tenancy agreement.
You will need to pay the £250 Deposit to secure your room.
You will then have two options – you can pay by four instalments or in one lump sum.
Paying in four instalments:
Students will need to provide evidence of a UK based guarantor if they wish to pay by instalments. Students will also need to sign a Direct Debit Mandate form to pay by instalments.
The first instalment of rent is due in our bank account 10 days before the start of your tenancy. We will notify you in good time of the bank account details, or you can pay through our on-line portal with a debit card or credit card (credit cards attract a processing charge).
The start of your tenancy is the first date shown on your Assured Shorthold Tenancy, NOT the date you move into your room.
If you are receiving a Student Loan, and using this to pay your rent, you will NOT receive this loan until you have arrived at University and registered with your course. The University will then notify the Student Loans Company that you have registered, and the Student Loans Company then pay you the first terms loan, which may arrive one to two weeks after you need to move in.
It may therefore be difficult for you to pay your first rent instalment in full without your loan. If that is the case, you should speak to your guarantor to ask for assistance in the interim. If you require further assistance please contact your site team for more information.
Paying in one lump sum:
If students are unable to provide a UK based guarantor, payment will need to be paid in full at least 10 days prior to tenancy start dates.
A Guarantor is a person that you nominate who will guarantee that your rent will be paid if you are unable to pay it yourself. The person needs to be capable of meeting your obligations if you are unable to.
If you fail to pay your rent on time, the guarantor will be responsible to ensure your rent is paid in full.
More information about guarantors can be found here.
An overseas based guarantor, or one who is overseas but has a UK bank account is not acceptable.
If you are not able to provide your own guarantor, Housing Hand is an international guarantor service that provides this service to all students who cannot provide a suitable or qualified UK Guarantor.
Housing Hand also specialises in dealing with International students who cannot provide a Guarantor in the UK.
If you would like to use or find out more about the Housing Hand Guarantor Service, please visit their website www.housinghand.co.uk or you can call their offices from +44 (0)207 205 26 25.
You will need to have a UK based guarantor if you would like to pay your rent by instalments. If you choose to pay the total rent upfront then you will not be required to have a UK based guarantor.
No. Your Tenancy Agreement is a legally binding document and you are subject to the terms and conditions of that contract.
As a tenant on a fixed term assured short hold tenancy you cannot end your tenancy early. You may find a replacement tenant for your tenancy as long as they take over the full length of your contract and pay the rent in full.
Yes, you will need to pay a £250 Deposit to secure your room. The £250 Deposit will be held in a custodial deposit protection scheme with DPS (Deposit Protection Service) – https://www.depositprotection.com/
No. Smoking in the accommodation is forbidden.
Unfortunately we cannot allow pets.
The licences for the TVs in the shared spaces such as the communal rooms and your shared living room/dining rooms have been paid for.
However, if you wish to watch TV in your room you must pay for your own TV licence. You require a TV licence no matter what device you watch or record live TV. More information can be found at www.tvlicensing.co.uk
All utilities – electric, gas and water – are included in the rent on a ‘fair usage allowance’ with hot water available 24-hours per day.
Contents insurance through Cover 4 Students
Council Tax/Rates – students are exempt from paying council tax/rates.
High-speed internet and Wi-Fi is available throughout the building(s), including bedrooms. Please check individual property pages for contracted Wi-Fi speeds.
Should you wish to increase the stability or speed of your internet connection, if available, use an ethernet port is a quick and easy way to do so. Students can connect to, and use up to five different devices in their base package.