Dedicated to ensuring that your son or daughter has the best possible experience.

We understand the challenges parents face when sending their children to University.  We aim to make it as painless as possible and provide you with reassurance.

At Universal Student Living, we provide safe and secure environments with on-site accommodation teams at all of our sites. Each team member is available to answer any queries, provide advice, information and support.


National Code of Student Accommodation

Universal Student Living are accredited by UK-based arbiter, ANUK. This ensures that we are recognised for our student accommodation by the UK Government and Universities.
Accreditation is the voluntary compliance by private landlords with good standards in the condition and management of their properties and their relationships with their tenants.

Secure and Safe

We take security and safety seriously. Heat and smoke detectors are fitted throughout all of our properties.

Entry to our student accommodation is via secure access systems operated by keys, cards, fobs or number pads.

Emergency Contact

We also provide out of hour emergency contact numbers and our alarm systems are linked to 24/7 security to ensure a rapid response.

Student Wardens

As well as our accommodation teams, student wardens are based on site for any out of hours assistance/emergencies. As students themselves, they can also relate to the tenants and offer help and advice where possible.


If your son or daughter has a maintenance fault, i.e. their light bulb has gone out, then we can arrange for a maintenance operative to fix the fault.


We have rooms available that are fully wheelchair accessible. For further information about our facilities for residents with disabilities please contact us.


All tenants who choose to pay in instalments require a UK based Guarantor. The guarantor will agree to pay any rental payments should the resident default on their rent.

A guarantor is usually a parent, guardian or relative of the student.  The guarantor should be in full time employment, and/or in a stable financial position to cover relevant payments if necessary.

More information about guarantors can be found on our frequently asked questions page.

Tenancy Agreement

The Tenancy Agreement is a legal document and once signed places obligations on the resident and the guarantor (if applicable). The terms of the Tenancy Agreement are binding.

Room Allocation

When booking online you will be given different preferences to choose from, for example to be in a specific flat/room, to share with friends, single sex flat and which floor you would like to be on. We will try to accommodate your preferences where possible.

Moving In

We will let you know when the move in date is closer to the time so that you can make the necessary arrangements.

Our accommodation team will be on hand to help your move in be as stress free as possible.

What to bring

All our rooms are fully furnished, however, your son or daughter will need to bring the essentials such as: bed linen (duvet, pillows and sheets), kitchen utensils, including saucepans, plates, cutlery and glasses, towels, toiletries, clothes, laptop, chargers and personal items.

We’ve put together a handy checklist to help.

We’ve also teamed up with UniKitOut to make the move as simple and straightforward as possible. You can now order bedding, bathroom and kitchen items along with accessories here and they’ll be ready and waiting for  move in.  You can also save 10% with the code USL10.

Need more information?

We hope we’ve answered any questions you may have and put your mind at ease.

If there is anything that you would like further information on, then our accommodation teams are on hand to help.

Please contact the relevant accommodation team (details are available on the relevant site page) or contact us here.

Alternatively, please take a look at our frequently asked questions.